Your cart is empty
Return to Shop1. Returns
We want you to be completely happy with your purchase. If you are not, you may return any item within 30 days of delivery for a refund or exchange, provided it is unworn and in its original packaging with all tags attached.
This 30-day window is in addition to your statutory rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel an online order within 14 days of receiving it, for any reason.
Nothing in this policy affects your statutory rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015.
This 30-day window is in addition to your statutory rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel an online order within 14 days of receiving it, for any reason.
Nothing in this policy affects your statutory rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015.
2. Return Process
To start a return, email care@lazour.com with your order number and we will send you a returns reference and a prepaid Royal Mail label for UK returns.
Write the returns reference on the outside of the parcel, include the returns slip from your order, and keep your proof of postage until the refund reaches you.
UK returns are free. International returns are at your own cost and we recommend a tracked service, as we cannot refund a parcel that does not arrive.
Write the returns reference on the outside of the parcel, include the returns slip from your order, and keep your proof of postage until the refund reaches you.
UK returns are free. International returns are at your own cost and we recommend a tracked service, as we cannot refund a parcel that does not arrive.
3. Refunds
Refunds are issued to the original payment method within 5 working days of the returned item reaching us and passing inspection. Your bank may take a further 3-5 working days to show the funds.
Where you cancel under your 14-day statutory right, we refund the standard delivery charge you originally paid. Upgraded or express delivery charges are refunded at the standard rate.
We will email you as soon as the refund is processed.
Where you cancel under your 14-day statutory right, we refund the standard delivery charge you originally paid. Upgraded or express delivery charges are refunded at the standard rate.
We will email you as soon as the refund is processed.
4. Exchanges
If you would like to exchange an item for a different size, colour or style, tell us when you request your return and we will reserve the replacement where stock allows.
Ring resizing within the first 30 days is free on solid gold and sterling silver pieces. If the replacement costs more than the original we will send a payment link for the difference; if it costs less, we refund the balance.
Ring resizing within the first 30 days is free on solid gold and sterling silver pieces. If the replacement costs more than the original we will send a payment link for the difference; if it costs less, we refund the balance.
5. Damaged or Defective Items
If an item arrives damaged or develops a fault, contact us straight away at care@lazour.com with photographs of the problem. We will arrange a free return and either repair, replace or refund the piece.
All Lazour jewellery carries a 12-month warranty against manufacturing faults. This covers defects in materials and workmanship, but not general wear, accidental damage, or the natural fading of plating over time.
All Lazour jewellery carries a 12-month warranty against manufacturing faults. This covers defects in materials and workmanship, but not general wear, accidental damage, or the natural fading of plating over time.
6. Return Exceptions
For hygiene reasons, pierced earrings cannot be returned once the sealed packaging has been opened, unless they are faulty.
Engraved, personalised and made-to-order pieces cannot be returned or exchanged unless faulty, as they cannot be resold.
Gift cards and sample-sale items marked as final sale are non-returnable. These exceptions do not affect your rights in respect of faulty goods.
Engraved, personalised and made-to-order pieces cannot be returned or exchanged unless faulty, as they cannot be resold.
Gift cards and sample-sale items marked as final sale are non-returnable. These exceptions do not affect your rights in respect of faulty goods.
7. Return Address
Lazour Returns
48 Hatton Garden
London EC1N 8ES
United Kingdom
48 Hatton Garden
London EC1N 8ES
United Kingdom
8. Policy Updates
We may update this Returns & Refunds policy from time to time. Any changes will be published on this page with a revised date, and the policy in force on the date you ordered is the one that applies to your order.
Questions about a return? Email care@lazour.com and we will help.
Questions about a return? Email care@lazour.com and we will help.